A lot of companies promise excellent customer service. At Signet Screening, we actually deliver on that promise by working hard every day to ensure our clients’ success.
When you work with Signet Screening, we don’t expect you to have any complaints. Our team responds to questions quickly, explains our process thoroughly and always goes the extra mile.
What Do People Expect from Customer Service?
”Workers are quitting at the highest rate in 13 years for better opportunities,” says Danielle Paquette of the Los Angeles Times. Consequently, managers are lowering hiring standards to keep slots filled.
What can be done to ensure your satisfaction in the hiring process? We elevate our customers’ experience by:
- Hiring and keeping the right people
- Training new employees
- Offering a personal touch that doesn’t feel scripted
- Providing multiple channels of communication, including an online portal
- Reducing hold times
As a pre-employment screening agency, we know how to ensure the success of our customers. We have the right people in the right positions so you can make the most informed hiring decisions.
“The Signet team is the most responsive I’ve ever worked with,” says Missy Schade, Human Resource Manager at TiER1 Performance Solutions. “Their turnaround time for background checks is unparalleled, which helps us fill our positions at the fast pace we need.”
Signet Screening Understands Our Clients’ Needs
Signet knows your hiring points of pain. Because you need timely information about a job candidate’s history, we work closely with you to design a screening and hiring process that best fits your needs.
We accomplish this not just over the phone or in front of a computer screen. Signet Screening President Matt Messersmith can personally visit your business. He analyzes your hiring procedures in detail, conducts a complete review of your needs and recommends the right blend of screening, testing and reference tools. We guide you through each step toward achieving your hiring objectives.
“Other companies say they’re good at customer service, but we actually are,” says Messersmith. “That’s the Signet difference.”
For More Information
Signet Screening’s process is working closely with your business to develop a methodology that ensures more informed hiring decisions. Follow us on Facebook, Twitter and LinkedIn for more information.
