While superior background screening services and technology form our foundation, outstanding customer service is Signet Screening’s guiding principle.
From the beginning, President Matt Messersmith envisioned a customer-centric company that educated clients on the entire screening process, provided custom hiring solutions and delivered accurate, timely job applicant information. All with an unparalleled professionalism.
At Signet, we understand that customer service is more than being pleasant. It means listening to client issues, discussing potential solutions and implementing them correctly.
According to the 2017 Microsoft State of Global Customer Service report, the two most satisfying aspects of a customer service experience are:
- Not having to repeat themselves or be passed to another representative (39% of respondents)
- Having their problem resolved on first contact (24%)
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. – Jeff Bezos
That’s why Director of Operations Jill Hilvert focuses her efforts on listening to customer priorities and solving issues, as needed.
“I believe what differentiates Signet from other pre-employment screening companies is our outstanding customer service,” says Jill. “We don’t pass the buck here – we provide answers. We evolve with our customers, providing custom solutions that truly meet their business needs.”
For more information
Our dedicated Signet Screening team works closely with companies to develop a screening and hiring process that best suits their unique business needs. For more information about our background checks, pre-employment assessments and technological capabilities, please contact us.
What clients say about our customer service
But don’t just take our word on our great service! Find out what it’s like to work with Signet from some of our customers:
We love the great customer service that Signet Screening provides. Plus, the Signet team takes the time to educate us on background screening processes and issues. If we ever have questions, they provide us the right answers when we need them. – Core Crew
With other background screening companies, we didn’t get the good service and quick turnaround that we do with Signet. We appreciate that Signet is always responsive, and we receive excellent service and personal attention from project start to finish. – Middletown Hotel
